It is important that people who shop at the market are comfortable and have confidence in the traders.
Some markets have developed a Shoppers’ Charter which enables consumers to have redress in the event that they feel they have a complaint about a purchase they have made on the market. There is also advice for market operators to enable them to have assistance with consumer protection issues.
When considering the unwanted sale of illegally traded, counterfeit and pirated goods, a cross-sector partnership initiative, bringing together local authority trading standards services, market operators and traders, industry groups, and copyright and trademark owners was constituted resulting in a National Markets Charter.
Signing up to this Charter is through the Real Deal Campaign and the results are a transparent commitment to consumers. You can find out more about the campaign and download a copy of the Charter by visiting: www.realdealmarkets.co.uk