Consumer Protection

It is important that people who shop at the market are comfortable and have confidence in the traders.


Some markets have developed a Shoppers’ Charter which enables consumers to have redress in the event that they feel they have a complaint about a purchase they have made on the market. There is also advice for market operators to enable them to have assistance with consumer protection issues.


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CASE STUDY: The Real Deal Campaign

When considering the unwanted sale of illegally traded, counterfeit and pirated goods, a cross-sector partnership initiative, bringing together local authority trading standards services, market operators and traders, industry groups, and copyright and trademark owners was constituted resulting in a National Markets Charter.


Signing up to this Charter is through the Real Deal Campaign and the results are a transparent commitment to consumers. You can find out more about the campaign and download a copy of the Charter by visiting: